Frequently Asked Questions Scarplay — All Answers Here

Scarplay is strictly an adults-only platform. You must be at least 18 years old to register and use our services. We enforce a strict age verification policy as part of our commitment to responsible gaming. Any account found to belong to an underage user will be suspended immediately.

No, each user is only permitted to hold one active account at Scarplay. Multiple accounts are a violation of our terms of service and may result in all associated accounts being suspended or permanently closed. If you are having trouble accessing your existing account, please contact our customer support team for assistance so you do not need to open a new account.

Log in to your account and go to the Account Settings section. There you will find the option to update your personal information, including your phone number and email address. You will need to verify the changes via an OTP sent to your old number or email before the changes take effect. If you no longer have access to your old details, contact our support team for a manual verification process.

Scarplay supports a wide range of popular deposit methods in Malaysia, including DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, GrabPay, and Boost. All methods are available directly from your account dashboard after login. Every transaction is processed through secure, encrypted payment channels to ensure your funds arrive quickly and safely.

Most deposits via DuitNow, FPX, and e-wallets such as Touch 'n Go eWallet, GrabPay, and Boost are processed instantly — within less than 60 seconds. In the rare case where a deposit takes longer, it is usually resolved within 5 to 10 minutes. If your deposit has not been credited after 30 minutes, please contact our support team with proof of payment for prompt resolution.

Withdrawal requests at Scarplay are typically processed within 15 minutes to 1 hour on regular business days. Withdrawals made during peak hours or on public holidays may take slightly longer, but we strive to complete all withdrawals within 24 hours. Please ensure your bank account or e-wallet details are correct and verified before submitting a withdrawal request.

The minimum deposit limit at Scarplay starts from RM 10, depending on the payment method selected. For withdrawals, the minimum limit is RM 30. Daily maximum limits for deposits and withdrawals vary according to your account level and VIP status — the higher your VIP tier, the greater the limits allocated to you. Check the Deposit section in your account for the latest limit details specific to your preferred payment method.

The welcome bonus is automatically credited when you make your first deposit after registering a new account. There is no need to enter any special promo code — our system will identify your first deposit and add the bonus directly to your bonus balance. Make sure you review the bonus terms and conditions, including the rollover requirement, before making your first deposit.

Wagering requirement or rollover means you must wager your bonus amount a specified number of times before the bonus funds can be converted to withdrawable cash. For example, if your bonus is RM 100 with a 10x rollover, you need to place total bets of RM 1,000 using that bonus balance. Check the Bonus section in your account to track your rollover progress in real time.

Each bonus type comes with a different validity period. Welcome bonuses are typically valid for 7 to 14 days from the date the bonus is credited. Weekly reload bonuses are valid for up to 3 days from the date issued. Free spins are usually valid for 24 to 72 hours. Full details of your bonus validity periods can be checked directly under the Promotions section in your account after login.

Scarplay uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We also have an unusual login detection system that alerts you if an access attempt is made from an unrecognised location or device. We strongly recommend enabling two-factor authentication (2FA) in your account settings for added security.

Log in to your Scarplay account, then go to Account Settings and select the Security tab. Click the "Enable Two-Factor Authentication" option and follow the steps provided. You can choose to receive an OTP code via SMS to your registered phone number or via email. Once 2FA is enabled, every login will require an additional OTP code sent to you, making your account significantly more secure.

Scarplay takes user privacy seriously. Your personal information will not be shared, sold, or disclosed to any third party without your consent, except where required by law or to process your payment transactions through authorised payment processors. For more details, please read Privacy Policy our full policy.

Scarplay offers a wide range of game categories to suit all types of players. These include live casino with real dealers (Baccarat, Blackjack, Roulette, Sic Bo), video slots with hundreds of titles from world-leading providers, sports betting covering leagues and matches from around the globe, and classic table games. All games are accessible directly from the Scarplay website or mobile app.

Yes, all games at Scarplay use a certified Random Number Generator (RNG) that is independently audited by accredited third parties. For live casino games, all rounds are played live in front of cameras with real dealers, ensuring full transparency. Scarplay operates under a valid licence and complies with all international online gaming industry standards.

Most slot games at Scarplay offer a free demo mode that lets you try the game without using real money. This is especially useful for understanding game mechanics and bonus features before you start betting. Live Casino games and Sports Betting, however, require an active account balance as they involve live sessions with a dealer or real matches.

You can download the Scarplay app for iOS and Android via the Download on our website. For Android users, you will need to allow installation from unknown sources in your phone settings before installing the APK file. For iOS users, follow the detailed installation instructions on the download page. Our app is regularly updated with new features and performance improvements.

For the best experience, we recommend an Android device running version 6.0 or above, or iOS version 12.0 or above. A minimum of 2GB RAM is recommended for Android devices. A stable internet connection — via WiFi or 4G/5G mobile data — is essential, especially for live casino games that require uninterrupted high-quality video streaming.

If you experience a technical issue while playing, try the following steps: first, refresh the page or close and reopen the app. If the problem persists, check your internet connection. For Live Casino, sessions interrupted due to connection issues will usually resume automatically when you log back in. Any betting results affected by a technical issue on our end will be resolved — contact customer support with your session details for prompt investigation.