Terms and Conditions scarplay — The Complete Guide for Malaysia Users

01 Acceptance of Terms and Conditions

By accessing, registering, or using any part of the Scarplay platform — whether through the website, mobile app, or any other interface provided by us — you hereby acknowledge that you have read, understood, and agree to be bound by all the terms and conditions set out in this document.

These terms and conditions apply in conjunction with our Privacy Policy, our Responsible Gaming Policy, and any additional rules that may be published in relation to specific games, promotions, or campaigns. All such documents together form the complete agreement between you and scarplay.

If you are using the platform on behalf of a company or business entity, you also represent that you have full authority to bind that entity to these terms.

02 Eligibility & Registration Requirements

To register and use the scarplay platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the registration date.
• Not residing in any jurisdiction where online gambling is explicitly prohibited by local law.
• Have full legal capacity to enter into a binding agreement.
• Never having had an account terminated by scarplay for a previous terms violation.
• Act on your own behalf and not as an agent or representative of any third party.

Scarplay reserves the right to request identity verification (KYC — Know Your Customer) at any time. Required documents may include a national ID, passport, bank statement, or other supporting documents that prove your identity and age. Failure to provide the requested documents within the specified timeframe may result in a temporary account freeze until verification is complete.

03 User Account

Each individual is only permitted to hold one active account on scarplay at any given time. Owning multiple accounts — whether using different names, phone numbers, email addresses, IP addresses, or payment methods — is a serious breach of these terms.

• Information provided during registration must be accurate, complete, and up to date at all times.
• You are solely responsible for maintaining the confidentiality of your account password and login details.
• Your Scarplay account is for your personal use only and may not be transferred, sold, or shared with any other party.
• Any activity that occurs through your account is your sole responsibility.
• If you suspect your account has been accessed without authorization, contact our support team immediately.

Scarplay will never ask for your password via email, live chat, or any other communication channel. Please report to us immediately if you receive any communication requesting your login credentials.

04 Deposit & Withdrawal

Scarplay supports a wide range of payment methods for the convenience of Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed automatically and credited to your account within seconds.

• The minimum deposit amount is as stated on the Deposit page — no additional fees are charged by Scarplay for deposits.
• Withdrawals may only be processed to the same payment method used for the deposit, or to a bank account or e-wallet in the same user's name.
• Withdrawal requests are typically processed within 15 to 30 minutes, subject to internal verification procedures.
• Scarplay reserves the right to request additional verification before approving withdrawals that exceed certain limits, for security and compliance purposes.
• Deposited funds may not be transferred to other users or used for any purpose other than entertainment activities on the Scarplay platform.
• Any attempt to deposit or withdraw funds through unauthorized third parties will result in immediate account freezing.

05 Bonus & Promotions

Scarplay offers a variety of bonuses and promotions from time to time to reward our loyal players. All bonuses are subject to the specific terms and rules stated alongside each offer.

• Each bonus carries a wagering requirement that must be met before any bonus funds can be withdrawn.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Using multiple accounts to repeatedly claim bonuses is prohibited and will result in the cancellation of all bonuses and account suspension.
• Scarplay reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Received bonuses are only valid for the stated period; expired bonuses will be automatically forfeited.
• Any attempt to abuse the bonus system through improper means will result in the forfeiture of all related bonuses and balances.

For more information on the latest promotions and their detailed terms, please check our promotions page, which is updated regularly.

06 Game Rules

All games offered on the scarplay platform — including Slots, Live Casino, table games, and Sports Betting — are subject to their respective specific rules, which can be found within the relevant game interface.

• All games use a Random Number Generator (RNG) certified by an independent body to ensure fairness and transparency of outcomes.
• Scarplay is not responsible for any technical disruptions occurring on the part of third-party game providers.
• In the event of a technical disruption during gameplay, affected rounds may be voided and the wager returned to your account balance.
• Completed game results are final and cannot be amended or disputed unless there is clear evidence of a technical error on the platform's part.
• The use of any automated software, bots, or tools that provide an unfair advantage in gameplay is strictly prohibited.

For sports betting, all odds displayed are accurate at the time of display but may change according to market conditions. scarplay reserves the right to void bets in situations where incorrect odds were displayed due to a system error.

07 User Responsibilities

As a scarplay platform user, you agree to:

• Provide truthful and accurate information at all times, including during the registration and identity verification process.
• Not using the platform for any illegal activities, including money laundering or financing of unlawful activities.
• Not attempting to hack, attack, or disrupt the operation of the scarplay platform or our technical infrastructure.
• Not copying, distributing, or exploiting any content, software, or intellectual property belonging to scarplay without written permission.
• Take full responsibility for your own gaming and financial decisions.
• Respect other users and Scarplay staff in all interactions on the platform.

We encourage all players to practice responsible gaming. If you feel that gaming is beginning to negatively impact your life, we have support tools available — such as deposit limits, loss limits, and temporary account pause options.

08 Privacy & Data Protection

Scarplay takes the protection of all users' personal data seriously. All information you provide to us is collected, processed, and stored in accordance with our comprehensive Privacy Policy.

• Your personal data is used solely for account management, transaction processing, identity verification, and service improvement purposes.
• Scarplay will not sell or transfer your personal data to third parties for marketing purposes without your consent.
• All data is transmitted and stored using 256-bit SSL encryption to ensure the security of your information.
• You have the right to request access to your personal data or to request its deletion in accordance with our policy.

For complete information on how we manage your data, please refer to Privacy Policy us.

09 Actions for Breach

Scarplay reserves the right to take the following actions in the event of a breach of these terms and conditions:

• Official Notice — for first-time or minor violations.
• Temporary Freeze — account frozen while an investigation is carried out.
• Fund Hold — account balance held pending the outcome of the investigation.
• Account Termination — account permanently terminated for serious violations.
• Legal Action — reported to the relevant authorities for cases involving criminal activity.

Scarplay's decisions regarding violations are final. Any appeal may be submitted to our support team with strong supporting evidence.

10 Scarplay's Liability Limits

To the extent permitted by applicable law, scarplay shall not be liable for:

• Any direct or indirect financial loss arising from use of the platform.
• Service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or third-party infrastructure issues.
• Data damage or loss resulting from cyberattacks that occur beyond our technical control capabilities.
• Actions or decisions made by users based on information available on the platform.

Scarplay provides the platform on an "as-is" basis and makes no guarantee that the service will always be free from interruptions or errors. However, we are committed to maintaining platform uptime above 99.9% throughout the year.

11 Amendment to Terms and Conditions

Scarplay reserves the right to amend, update, or modify these terms and conditions at any time in accordance with operational needs, legal changes, or corporate policy. Amendments take effect immediately upon publication on our website.

• We will display a "Last Updated" date at the top of this document to help you track the latest changes.
• For significant changes that affect user rights, we will endeavour to provide notice via email or in-platform notification.
• Continued use of the Scarplay platform after updated terms take effect will be considered acceptance of those changes.
• If you do not agree with any amendment, you have the right to close your account by contacting our support team.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you at any time through the following channels:

• Live Chat: Available 24/7 directly through the scarplay platform — the fastest way to get a response.
• Support Email: [email protected] — for detailed inquiries requiring documentation.
• FAQ: Refer FAQ page for answers to frequently asked questions.

We are committed to responding to every inquiry within 24 business hours. For urgent account or transaction matters, please use Live Chat for an immediate response.